Customer reported via phone call that they experienced high blood glucose level.
Customer's blood glucose value was 440 mg/dl at the time of incident.
The customer reported via phone call the sensor had inaccurate readings that triggered threshold suspend alarm.
The customer¿s blood glucose was 535 mg/dl and the sensor glucose was 40 mg/dl at the time of the incident.
The customer stated that insulin delivery was suspended due to sg values and sg value that triggered the suspend event was unknown and threshold/low suspend limit in sensor settings was 70 mg/dl.
The customer was informed that their blood glucose and sensor glucose levels were not in acceptable range.
The sensor will not be returned for analysis.
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