The customer received questionable elecsys tsh assay results for two patients from cobas 8000 - cobas e 602 module serial number (b)(4).Patient 1: the initial tsh result was 0.04 mu/l.When tested by an abbott method, the result was 0.22 mu/l and when tested by a siemens method, the result was 0.21 mu/l.The customer repeated the sample on the cobas e 602 module and the tsh results were 0.049 and 0.046 mu/l.The patient then started treatment with tramazol.On (b)(6) 2018, the tsh result from the cobas e 602 module was 0.11 mu/l and when tested by an abbott method, the result was 0.37 mu/l.Patient 2: ((b)(6)) on (b)(6) 2018, the tsh result was 57.13 mu/l.When tested by an abbott method, the tsh result was 19.6 mu/l.The patient did not receive any treatment.The customer suspected macro tsh.The erroneous results were reported outside of the laboratory.There was no allegation of an adverse event for either patient.Samples from both patients were submitted for investigation.For patient 2, the customer's high result was confirmed and an interfering factor could be excluded.
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