The customer reported via phone call the sensor had inaccurate readings that triggered threshold suspend alarm.The customer¿s blood glucose was 60 mg/dl and the sensor glucose were 90 mg/dl at the time of the incident.Insulin delivery was suspended due to sensor glucose values.The customer was advised issue is most likely due to sensor not situated properly preventing the sensor from properly tracking changes in glucose.Customer was informed that their blood glucose and sensor glucose levels were not in acceptable range.Suspend on low limit in sensor settings is 80.Customer was experiencing high blood glucose reading of 410.Customer did not troubleshoot their high blood glucose reading.Products will not return for analysis.
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