Additional information provided.One opened probe was received with a tip protector in a tray for the report of poor aspiration and unknown actuation/cutting.A review of the device history record traceable to the reported lot number indicates that the product was processed and released according to the product¿s acceptance criteria.A complaint history examination indicates there are no additional complaints associated with the lot for the reported issue.The returned sample was visually inspected and was found non-conforming with raised foreign matter on the port face.The sample was then functionally tested for aspiration, actuation, and cut.The sample was found non-conforming for all functional tests.The probe was disassembled and the components inspected.Excessive wear was observed on the inner cutter when compared to the degree of wear based on continuous actuation of the probe visual standard photos.Gouge marks were observed at the bend area, cutting edge, and several other locations along the inner cutter.The sample was tested with a syringe and no resistance was felt.The disassembled probe (needle and shell removed) was then retested and was able to aspirate and actuate.The complaint evaluation confirms the probe had an actuation, aspiration, and cut issue.The root cause for the observed non-conformances and the raised foreign matter on the port face is due to the excessive surgical use of the probe.The vitrectomy portion of the procedure is typically less than 20 minutes and it appears that the probe has experienced a use much greater than this typical timeframe.The excess usage of the probe will wear and damage the inner cutter such that the cutter function becomes poor, bent, or does not function at all.Excess usage will also introduce a greater amount of surgical material, increasing the likelihood blockages in the aspiration path or interference between the cutter and the needle.No action has been taken as it appears that the observed non-conformances were due to excessive use of the probe by the user.Probes are 100% visually inspected and tested for actuation, aspiration, and cut during manufacturing.Any non-conformances found are removed from the lot and scrapped.Complaints are reviewed and monitored at regular intervals for any significant adverse trends.No additional action is required at this time.The manufacturer internal reference number is: (b)(4).
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