A steris service technician arrived onsite following the reported event to inspect the transfer carriage.While onsite, the technician was informed that while the employee was operating the transfer carriage, one of the wheels on the loading rack became unaligned with the track on the transfer carriage.The user tried to re-align the loading rack with the transfer carriage when her hand was pinched in-between the sterilizer door and the loading rack.The technician was able to identify the root cause of the event to be a broken wheel on the loading rack.While onsite the technician replaced all four wheels on the loading rack, tested the unit, and found it to be operating according to specification.This product was manufactured in 2009 and is not under steris service agreement for maintenance activity.No additional issues have been reported.
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