The customer reported complaint was confirmed during functional testing.It was determined that the root cause of the ua 41 error message was due to a defective temperature sensor.The faulty part identified was replaced and as expected, the platform passed all the final functional testing and ready for clinical use.Unrelated to the reported complaint, during visual inspection, damaged load plate cover was observed.This type of physical damage on the device can occur due mishandling of the platform.The load plate cover was replaced.The autopulse platform is a reusable device and was manufactured on 05 mar 2015.Historical complaints were reviewed for service information related to the reported complaint and there was (b)(4) similar complaint reported for autopulse serial number (b)(4).Ccr (b)(4) reported on (b)(4) 2017.
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