The customer questioned low results using 1 particular reagent bottle when testing patients for elecsys ca 19-9 immunoassay (ca 19-9) on an elecsys e170 modular analytics immunoassay analyzer.On (b)(6) 2018 the customer got a ca 19-9 result of < 0.600 u/ml.The customer changed to a new reagent bottle with the same lot number and a result within the measuring range was obtained.The actual result was not provided.Afterwards, the customer switched back to the original reagent bottle.On (b)(6) 2018 the customer got a ca 19-9 result with the original reagent bottle.The result on (b)(6) 2018 was within the measuring range.The actual result was not provided.On (b)(6) 2018 six patient samples were tested for ca 19-9 and repeated.Of these 6 patient samples, the results for 1 patient sample were discrepant.The initial result was < 0.6 u/ml.The repeat result was 25.2 u/ml.No alarms were generated with the low result.The incorrect result was not reported outside of the laboratory.There was no allegation that an adverse event occurred.The e 170 analyzer serial number was (b)(4).The customer stated there were 30 tests remaining the reagent bottle in question.They started using it at the end of (b)(6) 2018.
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