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Product complaint # (b)(4).Depuy synthes is submitting this report pursuant to the provisions of 21 cfr, part 803.This report may be based on information which depuy synthes has not been able to investigate or verify prior to the required reporting date.This report does not reflect a conclusion by fda, depuy synthes or its employees that the report constitutes an admission that the device, depuy synthes, or its employees caused or contributed to the potential event described in this report.Device was used for treatment, not diagnosis.Investigation summary: the complaint device was received and evaluated.Visual observation of the active tip indicates signs of activation and melted manifold between 3 - 6 o'clock position, confirming this complaint.No functional test was conducted to avoid further damage to the device and to test equipment.The dhr review indicated that the devices were processed without incident therefore, there is no evidence of manufacturing anomalies on the records reviewed.Review of the depuy synthes mitek complaints system revealed one similar complaint for this lot of devices released to distribution.The supplier completed a capa investigation to address this failure.The root cause has been identified as small gaps or low application of the epotek adhesive creating a weak dielectric barrier between the active tip and the surrounding ceramic head, resulting in the failure of melting/burnt ceramic head material.Training requirements were updated to be performed on a six-month basis.This issue was also investigated via mitek dr.At this point in time, no corrective action is required, and no further action is warranted.However, depuy synthes mitek will continue to track any related complaints within this device family to monitor the extent to which this complaint is observed in the field.Udi: (b)(4).
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