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Blank fields on this form indicate the information is unknown, unchanged, or unavailable.Additional information: conclusions code: cause not established (4315).Investigation ¿ evaluation.A visual inspection and functional testing of the returned device was conducted.A document based investigation was performed including a review of complaint history, the device history record, drawings, instructions for use, manufacturing instructions, quality control data, and device specifications.One device was returned for investigation.The device was returned with the handle in the open position and the basket formation in the closed position.A visual examination noted the basket coil is protruding 6 mm from the distal end of the basket sheath.The collet knob is tight and secure.The male luer lock adapter (mlla) is tight.A functional test determined the handle does not actuate the basket formation.A visual examination noted the support sheath and basket sheath are detached.With the handle in open position, the basket sheath is accordioned 10.5 cm from the mlla.There is glue visible on the basket sheath.A slight bend was observed 3.5 cm from the distal tip.The device history record was reviewed and no related non-conformances were noted.A search of complaint records revealed this is the only complaint associated with complaint lot number ns7874592.According to the precaution section of the instructions for use (ifu) that accompanies this device: enclose the device in the sheath before removing from the tray/holder.Do not use excessive force to manipulate this device.Damage to the device may occur.A review of relevant manufacturing documents was conducted.It was concluded that the device aspect in question was visually/functionally inspected by quality control and no related gaps in production or processing controls were noted.The complaint device was found to have a basket that was closed and could not be opened due to sheath damage.The sheath was damaged and separated near the handle, preventing the basket from functioning.All devices are inspected for functionality and damage prior to packaging and are packaged with the basket open.The condition of the returned device makes it possible that it was inadvertently damaged during handling / use.Since no information related to product handling is available, the cause for the reported basket rupture could not be established.Per the quality engineering risk assessment, no further action is warranted.Cook medical has notified the appropriate personnel and will continue to monitor this device via the complaints database for similar complaints.This report is required by the fda under 21 cfr part 803.This report is based on unconfirmed information submitted by others.Neither the submission of this report nor any statement made in it is intended to be an admission that any cook device is defective or malfunctioned; that a death or serious injury occurred; or that any cook device caused or contributed to; or is likely to cause or contribute to a death or serious injury if a malfunction occurred.
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