Model Number 1MTEC30 |
Device Problem
Material Split, Cut or Torn (4008)
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Patient Problem
No Known Impact Or Consequence To Patient (2692)
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Event Type
malfunction
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Manufacturer Narrative
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Date of event: unknown/not provided.If implanted; give date: n/a (not applicable).The cartridge is not an implantable device.If explanted; give date: n/a (not applicable).The cartridge is not an implantable device; therefore, not explanted.All pertinent information available to johnson and johnson surgical vision, inc.Has been submitted.
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Event Description
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The customer reported that the tip of the cartridge split.There was no adverse effect, injury or surgical intervention required.No additional information was provided to johnson and johnson surgical vision, inc.
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Manufacturer Narrative
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Device evaluation: the product testing could not be performed as the product was not returned.The reported complaint cannot be confirmed.Manufacturing record review: the manufacturing process record was evaluated and no deviation was found during process related to the complaint issue reported.There was no discrepancy found during the mrr (manufacturing record review).The product was manufactured and released according to specifications.A search revealed that no other complaint has been received for this production order.Labeling review: the directions for use (dfu) was reviewed.The dfu adequately provides instructions and precautions for the proper use and handling of the product.Conclusion: based on the investigation results there is no indication of a product quality deficiency.All pertinent information available to johnson & johnson surgical vision, inc.Has been submitted.
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Manufacturer Narrative
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The complaint device was not investigated at the time the first supplement report was filed on 09/29/2018.The device was received at the manufacturing site on 08/31/2018 where product testing has now been completed.Device available for evaluation? yes.Returned to manufacturer on: 8/31/2018.Device returned to manufacturer? yes.Device evaluation: the cartridge was observed under a microscope with a lens stuck at the end of the cartridge tube.Scarce amount of viscoelastic residue was observed in the tube.The tube was observed cracked and with stress marks.The customer's reported event was confirmed.Directions for use (dfu) state that the use of viscoelastic (fill the entire inside of the cartridge with viscoelastic) is recommended for optimal performance of the cartridge.The product condition could be caused by the scarce amount of viscoelastic used which will cause the lens to become stuck.Extra force will be needed for the hand-piece pushrod to deliver the lens.Based on the visual evaluation of the returned device, it could not be related to the manufacturing process.A product quality deficiency could not be confirmed.All pertinent information available to johnson & johnson surgical vision, inc.Has been submitted.
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Manufacturer Narrative
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This correction mdr is being submitted to address inaccurate information in section f on the xml version of the previous submission caused by a software glitch in the transmission process.The internal non-conformance numbers for this software issue are (b)(4) and capa:(b)(4).
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Search Alerts/Recalls
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