A steris service technician arrived onsite following the reported event.While inspecting the unit, the technician found that one of the contactors within the unit's steam generator was melted.As the contactor sustained damage, it did not activate the heater element to turn off subsequently causing the reported event.To resolve the issue, the technician replaced the contactor and heater, ran a test cycle and found the unit to be operating according to specifications.The unit was returned to service.The unit was manufactured in 2001 and is under steris service agreement.No additional issues have been reported.
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