(b)(4).Device evaluation: the complaint device was not returned; therefore, an investigation could not be performed.The consumer's reported complaint could not be confirmed.Manufacturing records review: a record review could not be performed as the lot number of the complaint device was not provided.Labeling review: the directions for use (dfu) provides instructions, precautions, and warning for the proper use and handling of the product.The dfu instructs the consumer to invert the lens cup three times after placing the lenses in the solution.Therefore the solution can reach the top of the lens case.Based on the historical complaint review and non-conformance/capa review, there was no indication of a malfunction or product quality deficiency.Attempts have been made to obtain missing information; however, to date no response was received.All pertinent information available to johnson & johnson surgical vision, inc.Has been submitted.
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