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Complaint (b)(4) for lifecodes class i id (628200), lot # 3006385 was received on july 6, 2018.The customer reports pattern of positive results for historically negative patients when tested with class i id lot 3006385.The lab's sop requires that all samples are pre-treated with dtt (dithiothreitol) prior to testing.Customer has been informed that pre-treatment with dtt is not a validated process and is considered off-label use.Immucor technical support requested the customer run the samples neat (without pre-treatment).Customer stated that they will not perform any trouble-shooting at this time but would like immucor to address this issue in their manufacturing processes.Customer confirms no patient harm.Customer reported the results because the assay is not used as a standalone test.Significant changes in reactivity are verified by an alternate assay.Review of final product quality control (fpqc) testing was performed, product specifications were met.
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