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The customer received questionable low thyroid results for one patient sample from the cobas 8000 core unit.Of the data provided, only the results for elecsys ft4 ii assay were a reportable malfunction.The initial result was 0.139 ng/dl and the repeat result on (b)(6) 2018 was 1.34 ng/dl.On (b)(6) 2018, a new sample was drawn from the patient and the ft4 result was 1.29 ng/dl.The erroneous result was not reported outside of the laboratory.There was no allegation of an adverse event.The reagent lot number was 30320301 with an expiration date of 30-apr-2019.The provided qc data did not indicate any issues.The investigation was unable to find a definitive root cause.
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