Product analysis: it could not be confirmed that the programmer was shutting down.However, it was found that the associated radio frequency (rf) programmer head was causing the programmer to intermittently produce system errors.The user was provided a replacement rf head.No other issues were identified during analysis.The hard drive was reconfigured, the software was reloaded and updated, and the device passed all final functional and systems tests.If information is provided in the future, a supplemental report will be issued.
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