Investigation summary: customer returned (1) 1cc, 12.7mm, 29g syringe in a sealed blister pack from lot # 7023616.Customer states that the needle is protruding through the packaging.The returned syringe was examined and exhibited the needle through the shield.(b)(4) was initiated by the holdrege plant to address needle through shield for 1ml syringes produced on the syringe floor, and their associated root cause(s).Batch# 7023616 was manufactured prior to initiation of this capa.A review of the device history record was completed for batch# 7023616.All inspections were performed per the applicable operations qc specifications.There were (2) notifications [200681525, 200681562] noted that did not pertain to the complaint.Based on the samples / photo(s) received the investigation concluded: confirmed: bd was able to duplicate or confirm the customer¿s indicated failure investigation conclusion: possible root causes for needle through shield include - manufacturing process: needle was bent during the shielding process and was not detected at the point inspect machine, where an electrical current is passed over the shield and ejects parts where an arc is detected.Additionally, needle through shield would have had to pass through undetected by the camera system utilized on the production line.Both systems are challenged at regular intervals during production.(b)(4) was initiated by the holdrege plant to address needle through shield for 1ml syringes produced on the syringe floor, and their associated root cause(s).Batch# 7023616 was manufactured prior to initiation of this capa.Correction: due to an it issue beginning on 7/3/2018, previously filed emdrs did not contain required fields.This supplemental emdr is filed to provide the following omitted fields: event attributed to: other.Device single use?: no.Device returned to manufacture.
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