Product analysis: analysis confirmed the reported issue; the output connector assembly was broken.The battery wire was pulled out of the connector in the lower case.The display wires were pinched, but the insulation was not compromised.The keypad was scratched.All found defective parts were replaced and all other identified issues were resolved.The device was re-calibrated and functionally tested.The device passed all final testing.This device was reported as included in the field action noted but returned product investigation found the device did not perform as described in the field action.The device is no longer included as part of the field action.If information is provided in the future, a supplemental report will be issued.
|