The reporter contacted animas on 19-jul-2018 alleging that on (b)(6) 2018 the patient experienced hypoglycemia while on insulin pump therapy evidenced by blood glucose measuring 38 mg/dl with diaphoresis, nervousness and shakiness.The patient reportedly did not receive any treatment above or beyond the usual routine of diabetes care and management.The reporter alleged the pump was delivering 100 units of insulin through the night with the pump set to deliver 1 unit.The reporter stated that the patient¿s health care provider adjusted the basal rate in the pump settings.The reporter declined to complete troubleshooting of the device with animas customer support and remained on pump therapy.This complaint is not being reported because the issue was determined to involve diabetes management as the patient¿s health care provider had made adjustments to the basal settings in the pump; however, device malfunction could not be ruled out because troubleshooting of the device was refused by the reporter.
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