| Catalog Number |
214140 |
| Medical Device Problem Code |
Mechanical Jam (2983)
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| Health Effect - Clinical Code |
No Consequences Or Impact To Patient (2199)
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| Date of Event |
07/23/2018
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Type of Reportable Event
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Malfunction
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Additional Manufacturer Narrative
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(b)(4).Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.Udi: (b)(4).
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Event or Problem Description
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It was reported by the sales rep via phone that post to a rotator cuff repair procedure the customer's expressew iii needle is jammed in the expressew iii without hook.The procedure had already been completed with the device before the issue occurred, and there was no patient harm or delays to the case.The sales rep was not present for the case and could not provide any additional information, or a lot for the expressew iii needle.The device is being returned for evaluation.
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Additional Manufacturer Narrative
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If additional information should become available, a supplemental medwatch will be submitted accordingly.Correction: the manufacturer contact name has been updated as (b)(6).Contact phone number and email address have been updated accordingly.Unique identifier( udi): the udi was reported as (b)(4) in the initial report and has been updated as (b)(4).Therefore, udi: (b)(4).Investigation summary: the complaint device is not being returned, multiples attempts for product return were made with no response, therefore unavailable for a physical evaluation.This complaint cannot be confirmed. a device history record review has been conducted to determine if there were any internal processing issues which would have contributed to the nature of the product complaint.Our results indicate that this batch of product was processed without incident; therefore, there is no evidence of manufacturing anomalies on the paperwork reviewed.However, depuy synthes (b)(4) will continue to track any related complaints within this device family as a means of monitoring the extent with which this complaint is observed in the field.
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Additional Manufacturer Narrative
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Product complaint # (b)(4).Depuy synthes is submitting this report pursuant to the provisions of 21 cfr, part 803.This report may be based on information which depuy synthes has not been able to investigate or verify prior to the required reporting date.This report does not reflect a conclusion by fda, depuy synthes or its employees that the report constitutes an admission that the device, depuy synthes, or its employees caused or contributed to the potential event described in this report.If information is obtained that was not available for the medwatch, a follow-up medwatch will be filed as appropriate.Udi: (b)(4).
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Event or Problem Description
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Additional event information received on 10/15/2018.Received response for product return follow up on 10/1/2018 : the device has not been returned since it was out of warranty before they received the new one.
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Search Alerts/Recalls
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