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The customer complained of false negative benz benzodiazepines plus results for 4 patient urine samples on a cobas 6000 c (501) module serial number (b)(4).Of the data provided, there was a discrepant benz result for 1 patient urine sample.The benzodiazepines result was negative on the c 501 module.The physician questioned the result and requested confirmation testing as the patient was taking clonazepam.The aminoclonazepam result was 156 ng/ml with the medmatch mass spectrophotometry using the same sample.According to product labeling, a 7-aminoclonazepam result of 144 ng/ml or greater should yield a positive result.There was no allegation of an adverse event.The product labeling states "many benzodiazepines appear in the urine largely as the glucuronidated conjugate.Glucuronidated metabolites may have more or less cross-reactivity than the parent compound." the customer declined a service visit.The investigation was unable to find a definitive root cause.
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