During the deployment state, the user positioned the patient on the autopulse platform (sn (b)(4)) and placed the lifeband on the patient's chest; however, the user observed that the lifeband was unable to retract.Manual cpr was immediately performed for approximately 10 minutes until the patient achieved pulse.The length of troubleshooting was not specified.No further information was provided.No known patient consequences reported.Additional information received from the user stated that no issue was observed on the platform during shift check prior to the call.
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The customer reported issue of the autopulse "lifeband was unable to retract" message was not confirmed during the archive review and the initial functional testing.However, unrelated to the reported complaint, user advisory (ua) 41 (patient temperature sensor failure) error was displayed during platform testing.Temperature sensor was replaced to remedy the fault.Visual inspection was performed and found no physical damage to the autopulse platform.During functional testing, the platform displayed (ua) 41 upon powering up.Review of the archive data show no error messages occurred on the reported event date related to the "lifeband unable to retract", however, unrelated to the reported complaint, archive shows multiple user advisory (ua) 41 (patient temperature sensor failure) errors occurred on the same day.After repair, the autopulse was subjected to the 15 minutes run-in test using the 95% patient large resuscitation test fixture (lrtf) without any fault or error.Historical complaints were reviewed for service information related to the reported complaint and there was no previous history of reported complaints for autopulse sn (b)(4).
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