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It was reported that relion® insulin syringe was missing the safety shield, missing the needle, scale markings were illegible, and had an incorrect quantity of products in packaging.No serious injury or medical intervention was reported.
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Correction: due to an it issue beginning on 7/3/2018, previously filed emdrs did not contain required fields.This supplemental emdr is filed to provide the following omitted fields: b.2.Event attributed to: other.D.8.Device single use?: no.H.3.Device returned to manufacture: no.Investigation summary: no samples (including photos) were returned therefore the complaint could not be confirmed and the root cause is undetermined.A review of the device history record was completed for batch# 7226729.All inspections and challenges were performed per the applicable operations qc specifications.There were three (3) notifications [200712037, 200712152, 200712151] noted for scratched print.There were eight (8) notifications [200712153, 200711989, 200712310, 200711988, 200712173, 200712111, 200712269, 200712251] noted that did not pertain to the complaint.Severity: s_1__; occurrence: a complaint history check was performed and this is the 1st related complaint for needle shield missing, needle missing, scale marking defective and incorrect count (less) on lot # 7226729.Based on the samples / photo(s) received the investigation concluded: unconfirmed: bd was not able to duplicate or confirm the customer¿s indicated failure as no samples or photos were returned.Based on the above, no additional investigation and no capa is required at this time.Complaints received for this device and reported condition will continue to be tracked and trended.If samples are received in the future the complaint will be reopened for further investigation.
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It was reported that relion® insulin syringe was missing the safety shield, missing the needle, scale markings were illegible, and had an incorrect quantity of products in packaging.No serious injury or medical intervention was reported.
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