MAUDE Adverse Event Report: TRIVIDIA HEALTH, INC. TRUETRACK; BLOOD GLUCOSE SYSTEM

Model Number	TRUETRACK
Medical Device Problem Code	High Test Results (2457)
Health Effect - Clinical Code	No Known Impact Or Consequence To Patient (2692)
Date of Event	07/31/2018
Type of Reportable Event	Malfunction
Additional Manufacturer Narrative
(b)(4).Product not yet returned for evaluation.(b)(4).Manufacturer contacted customer (several attempts) in a follow-up call to ensure that the replacement products resolved the initial concern - unable to establish contact with the customer at this time.Product notification letter sent to customer to contact customer care.
Event or Problem Description
Consumer reported complaint for high blood glucose test results.Friend is calling on behalf of the customer.The customer is concerned with tests results from results obtained of 392 and 254 mg/dl.The customer's expected fasting blood glucose test result range is 90 - 180 mg/dl.The customer feels well and did not report any symptoms.Medical attention is not reported as a result of the actual blood glucose results.The customer declined to perform a back to back blood test during the call.The product is stored according to specification in the living room.The test strip lot manufacturer's expiration date is 07/31/2020 and open vial date is (b)(6) 2018.The meter memory was reviewed for previous test result history (date/time not set): result 1 :195mg/dl date: (b)(6) 2018 time:12:40pm not fasting; result 2 :192mg/dl date: (b)(6) 2018 time:12:40pm not fasting; result 3 :181mg/dl date: (b)(6) 2018 time:12:48pm not fasting; result 4 :392mg/dl date: (b)(6) 2018 time:12:40pm fasting; result 5 :254mg/dl date: (b)(6) 2018 time:07:15pm fasting.
Event or Problem Description
Consumer reported complaint for high blood glucose test results.Friend is calling on behalf of the customer.The customer is concerned with tests results from results obtained of 392 and 254 mg/dl.The customer's expected fasting blood glucose test result range is 90 - 180 mg/dl.The customer feels well and did not report any symptoms.Medical attention is not reported as a result of the actual blood glucose results.The customer declined to perform a back to back blood test during the call.The product is stored according to specification in the living room.The test strip lot manufacturer's expiration date is 07/31/2020 and open vial date is 07/11/2018.The meter memory was reviewed for previous test result history (date/time not set): result 1 :195mg/dl, date: (b)(6) 2018, time:12:40pm, not fasting; result 2 :192mg/dl, date: (b)(6) 2018, time:12:40pm, not fasting; result 3 :181mg/dl, date: (b)(6) 2018, time:12:48pm, not fasting; result 4 :392mg/dl, date: (b)(6) 2018, time:12:40pm, fasting; result 5 :254mg/dl, date: (b)(6) 2018, time:07:15pm, fasting.
Additional Manufacturer Narrative
(manufacturer narrative = t, corrected data = f) internal report # (b)(4) product not yet returned for evaluation.Most likely underlying root cause: mlc-58-user had an inaccurate reference: self: the person is using themselves as the reference or how they feel at the time they run the blood test.Test strip udi#: (b)(4).Note: manufacturer contacted customer (several attempts) in a follow-up call to ensure that the replacement products resolved the initial concern - unable to establish contact with the customer at this time.Product notification letter sent to customer to contact customer care.Correction: add on h10 the mlurc for the complaint.

• Brand Name: TRUETRACK
• Common Device Name: BLOOD GLUCOSE SYSTEM
• Manufacturer (Section D): TRIVIDIA HEALTH, INC.; 2400 nw 55th court; fort lauderdale FL 33309
• MDR Report Key: 7810147
• Report Number: 1000113657-2018-00888
• Device Sequence Number: 13846281
• Product Code: NBW
• UDI-Device Identifier: 00021292001018
• UDI-Public: (01)00021292001018
• Combination Product (Y/N): N
• Initial Reporter State: NY
• PMA/510(K) Number: K032657
• Number of Events Summarized: 1
• Summary Report (Y/N): N
• Reporter Type: Manufacturer
• Report Source: other
• Initial Reporter Occupation: Other
• Remedial Action: Replace
• Type of Report: Initial,Followup
• Report Date (Section B): 08/23/2018

1 Device was Involved in the Event

1 Patient was Involved in the Event

• Is this an Adverse Event Report?: No
• Is this a Product Problem Report?: Yes
• Operator of Device: Lay User/Patient
• Device Expiration Date: 07/31/2020
• Device Model Number: TRUETRACK
• Device Catalogue Number: A4H01-81
• Device Lot Number: RV5239
• Was Device Available for Evaluation?: No
• Was the Report Sent to FDA?: No
• Event Location: Home
• Initial Date Received by Manufacturer: 07/31/2018
• Supplement Date Received by Manufacturer: 07/31/2018
• Initial Report FDA Received Date: 08/23/2018
• Supplement Report FDA Received Date: 08/23/2018
• Is This a Single-Use Device that was Reprocessed and Reused on a Patient? (Y/N): No
• Patient Sequence Number: 1
• Concomitant Medical Products and Therapy/Usage Dates: SECOND THERAPY; SECOND THERAPY