The homechoice device was returned and evaluated by the product analysis lab (pal).The event history log review showed no keystrokes, programming, or use related events that indicated and/or contributed to the issue.A service history review revealed no indication that the parts replaced during servicing caused or contributed to the reported event.An external inspection was performed and the device passed, along with all of the functional testing.During evaluation, the ground bond failure analysis revealed that the device was out of specified limits for the resistance measured during the returned instrument testing evaluation electrical testing.Pal tightened the screw to the door post and the resistance dropped to be within specification.The inspection revealed the cause of the failure to be a loose door post screw.The door post screw was re-torqued to correct the issue.There was an additional unrelated issue found of fluid ingress on the digital board.The digital board was replaced.The device was sent for service.Should additional relevant information become available, a supplemental report will be submitted.
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