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Two custom flextend tracheostomy tubes were returned for analysis.Immediately upon arrival, it was clear that each product was damaged near the area where the flange joins the shaft (they were both torn in the same area to varying degrees, though not completely severed).The area of the tear was examined for what could have potentially began as air bubbles or other weak spots that made the material more susceptible to tearing; no evidence of this was noted.The manufacturing floor supervisor was interviewed and she confirmed that there are no sharp edges expected to come into contact with that portion of the tube during routine production.If the neckflange gets slightly nicked, its material properties make it susceptible for that small nick to propagate further through the part.In light of that (and based on the fact that there have been very limited complaints for this issue), it is possible that there was some sharp object used or excessive manipulation done by the end user that could cause an initial nick which can lead to further tearing.One common cause is the use of velcro trach ties (which are advised against by the dfu).Additionally, a clinical expert from the legal manufacturer site had suggested that it is possible that using certain ointments or padding around the stoma may cause the observed tearing.The smiths medical complaints group was reached out to follow up on these items with the customer; it was confirmed by them that no velcro/ointments/padding were being used by the customer.In light of these facts, it was not possible to conclude what caused the damage present in the complaint sample.All products are subject to 100% visual inspection prior to being sealed and again after being sealed, so there is a high likelihood that these tears would have been detected if they were present before they shipped to the end user.No corrective actions are deemed necessary at this time.Smiths regularly monitors complaints for trends and takes actions accordingly.
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