This report is being submitted to supplement 0002023141-2018-00798.Date recv'd by mfr: 11jan 2018.The reported condition of the screw hex being stripped and becoming stuck in the implant could not be confirmed.The reported device was not returned for evaluation.A device history (dhr) review and complaint history review could not be completed as the reported device lot number is unknown.A definitive root cause of the reported event could not be determined.Probable causes related to the event include customer error in screw torqueing, tissue interference, and inadequate seating.The customer reported that the screw had been placed for 20 years prior to the event, suggesting the device underwent long- term parafunction.The condition of the device following manufacturing and shipping from the zimmer biomet site could not be verified without relevant dhr information or a physical specimen to review.Zimmer biomet quality management system (qms) has controls in place to ensure the distribution of conforming product.
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