(b)(4).A field service engineer (fse) was dispatched to the customer's facility to address the reported event.The fse spoke with the customer over the phone.The customer found that the sample needle tubing was pinched.The customer adjusted the tubing.All errors cleared and the g8 instrument is operational.No further action is required by field service.The instrument was installed on (b)(6) 2018.A complaint / service history review for similar complaints was performed for the serial (b)(4) from aware date of (b)(6) 2018, which included data from 27 feb 2018 through (b)(6) 2018.There were no similar complaints identified during the searched period, which includes this event.The g8 operator's manual under chapter 6 troubleshooting is as follows: 200 area low error: three successive results below the lower limit of the total area (50) occur.If the error message is present when sufficient volume of sample is set in the rack, the problem may be caused by an empty reagent (hemolysis and wash solution).Check the remaining volume of hemolysis and wash solution and start the assay again.The most probable cause for the reported event was the sample needle tubing was pinched.
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