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It was reported by the customer via phone that during an unknown procedure the customer's orthocord size #4 violet broke.The customer was unable to provide the quantity of sutures that broke, as the used devices were discarded.The customer stated that the products came from the same lot number, and requested that the products on the shelf be returned.The customer was not present and unable to provide any information.The unused devices are being returned for evaluation.
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Depuy synthes is submitting this report pursuant to the provisions of 21 cfr, part 803.This report may be based on information which depuy synthes has not been able to investigate or verify prior to the required reporting date.This report does not reflect a conclusion by fda, depuy synthes or its employees that the report constitutes an admission that the device, depuy synthes, or its employees caused or contributed to the potential event described in this report.The complaint device was discarded by the customer, therefore, is not available for a physical evaluation.The complaint cannot be confirmed.The customer returned unopened sutures from the same lot as the complaint device.Straight tensile testing was performed on 3 samples of the sutures to check their performance.After reviewing the test results with a mitek npd engineer, all the sutures were found to have met specifications.Therefore, the root cause for the reported failure could not be determined.A review into the depuy synthes mitek complaints system revealed no complaints of any kind for this lot released for distribution.A review of the device history record indicated that this batch of product was processed without incident; therefore, there is no evidence of manufacturing anomalies on the paperwork reviewed.At this point in time, no corrective action is required, and no further action is warranted.However, depuy synthes mitek will continue to track any related complaints within this device family as a means of monitoring the extent with which this complaint is observed in the field.
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