Getinge usa sales, llc (importer) is submitting this report on behalf of the legal manufacturer of the device maquet sas, parc de limère, avenue de la pomme de pi orléans cedex 2, france exemption # e2018005.(b)(4), contact person: (b)(6).The product in question is still in use at the clinic.We have been able to reproduce the behavior described by the customer with an identical product.If only one sensor detects a transporter, as is the case caused by a stool, then an error message is issued indicating that the transporter is not in the correct position.(incorrect transporter position).The procedure / adjustment of the system is not possible in this case.This behavior is intended because there is a risk of damage when using a transporter and moving the system at the same time.The table can only be transferred to the transporter in certain conditions.To trigger the sensor for the transporter detection, a metallic object must be placed directly in front of the sensor.If only one sensor is activated, an error message will show up as described above.The error message is accompanied by an acoustic signal.If the metallic object is removed from the sensor the system is fully functional again.No further actions are planned since there was no product failure and this is the first and only case such issue was reported to getinge-maquet.
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