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Correction: product lot # (mdr) = 8928715.Udi = (b)(4).Investigation ¿ evaluation a review of the complaint history, device history record, documentation, drawing, manufactures instructions, quality control, specifications, and a visual inspection of the returned device were conducted during the investigation.The visual inspection of the returned device confirmed that the core wire was protruding 1mm through the coil, 3.9cm from the distal end.The distal and proximal end of the wire were verified for secure welds and solders.The tip and back welds were smooth, not sharp or offset and the mandril was securely caught.The coil¿s outer diameter measured within specification.Additionally, a document based investigation evaluation was performed.There is no evidence to suggest the product was not made to specifications.A review of the device history record showed two nonconforming events which could contribute to this failure mode.The first was related to a ground solder anchor surface defect.The second was related to a bent wire in packaging.It should be noted there were no other reported complaints for this lot number.Furthermore, a review of manufactures instructions, quality control inspections revealed no gaps.Based on the information provided, the examination of the returned product, and the results of our investigation, the root cause can be traced to transportation/storage.We will continue our monitoring of similar complaints and have notified the appropriate personnel of this event.Per the quality engineering risk assessment no further action is required.This report is required by the fda under 21 cfr part 803.This report is based on unconfirmed information submitted by others.Neither the submission of this report nor any statement made in it is intended to be an admission that any cook device is defective or malfunctioned; that a death or serious injury occurred; or that any cook device caused or contributed to; or is likely to cause or contribute to a death or serious injury if a malfunction occurred.
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