Investigation: the investigation has been carried out by the aesculap technical services department (ats).After the inspection, no failure could be detected at the provided cable.After a test run of 5 minutes, no heating could be detected.Therefore we recommend to check the other equipment and tools (hand pieces) batch history review: the device history records have been checked and found to be according to the specification, valid at the time of production.There is no indication for a manufacturing failure.No further complaints registered against the lot number 51321891.Conclusion and root cause: the failure is not product related.No capa is necessary.
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