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Visual inspection of the device and packaging found that the device encroached into the seal area and caused a hole in the poly component of the packaging.Due to the hole in the packaging, the sterility of the device was compromised.A review of the manufacturing documents from the device history record has verified the devices were produced according to current and approved procedures and material specifications.Non-conformances regarding the product's identity, quality, safety, effectiveness or performance were not identified during manufacture.A two-year lot history review was conducted and found a total of three complaints involving three devices for this lot number and failure mode a two-year review of complaint history revealed that there has been a total of 49 complaints, regarding 121 devices for this device family and failure mode.During the same time frame (b)(4) devices have been manufactured and shipped worldwide.Should all the complaint devices have been found confirmed for this reported failure the rate of failure would be (b)(4).Per the instructions for use, the user is advised the following; these devices should be inspected before and after each use.Visually examine the devices for obvious physical damge including; cracked, broken or otherwise distorted plastic parts.Damage including cuts, punctures, nicks, abrasions, unusual lumps, significant discoloration.This issue will continue to be monitored through the complaint system to assure patient safety.
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