The device was returned to olympus for evaluation.A visual inspection was performed on the returned device and the bending section cover glue from the distal end and insertion tube side cracked with portions of the cement missing/broken off.The missing/broken off cement was not returned.There were scratches noted on the bending section cover glue, which likely cause the damage to the cement.The scope¿s biopsy channel was inspected with olympus telescope and no missing parts or foreign objects/materials were noted inside the channel.Based on the reported complaint the cause of the damage on the bending section cover cement is due to mishandling the instruction manual provides warning which states, ¿do not strike, hit, or drop the endoscope¿s distal end, insertion tube, bending section, control section, universal cord, video connector, or light guide connector.Also, do not bend, pull, or twist the endoscope¿s distal end, insertion tube, bending section, control section, universal cord, video connector, or light guide connector with excessive force.The endoscope may be damaged and could cause patient injury, burns, bleeding, and/or perforations.It could also cause parts of the endoscope to fall off inside the patient.¿.
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