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Product code = dqx.Pma/510(k) number = pre-amendment.Investigation - evaluation: a review of the complaint history, drawings, device history record, documentation, specifications, quality control, and visual inspection of the returned device was conducted during the investigation.One safe-t-j exchange fixed core wire guide was returned for investigation.Wire guide core wire and safety wire are exposed at the distal end.Coil has 1 mm elongation noted 3.5 mm form distal end.Coil is off set 13.6mm, 14.6mm and 15.9mm from the distal end.Safety wire is protruding 0.5 mm at 2.1cm from the distal end.Bend is noted 2.3cm from the distal end.Elongation noted from 2.3cm to 3.8cm from the distal end.Core and safety wires are exposed 13.4cm from the distal end.Core is exposed; length is 1.6cm.Safety wire is exposed; length is 2.5cm.Safety wire is separated into two segments.Mandril wire was examined for defects and damage and no non-conformities were noted.Tip and back welds were smooth, not sharp or offset and mandril is securely caught.The coil and mandril outer diameter measured within specifications.The safety wire thickness and width measured within specifications.A document-based investigation was performed.There is no evidence to suggest the finished product was not made to specifications.Review of the device history record of the finished product shows no nonconforming events that could contribute to this failure mode.A complaint history search revealed that there were no other reported complaints for this lot number.Based on the information provided, examination of the returned product, and the results of our investigation, a definite root cause could not be determined.Per the [quality engineering] risk assessment, no further action is required.Monitoring will continue to be performed for similar complaints.
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