No lot number was reported, however, all lots shipped to the customer within three years prior to the date of first receipt of this file were provided.A review of the device history record traceable to these possible lot numbers indicates that the product was processed and released according to the product¿s acceptance criteria.A complaint history examination indicates there are twenty-eight additional complaints associated with the possible lots for the reported issue.No sample has been returned for evaluation; therefore, the condition of the product could not be verified.No sample was returned and the device history record review of the lot number provided indicated product was processed and released according to the product¿s acceptance criteria, therefore the root cause for the defect experienced by the customer cannot be determined.The exact root cause for this complaint is unknown.Investigations have been completed and manufacturing process enhancements have been implemented in order to improve the performance of the valves.Complaints are reviewed and monitored at regular intervals to evaluate effectiveness of actions taken.No additional action is required at this time.The manufacturer internal reference number is: (b)(4).
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