The associated complaint device was not returned for evaluation.Please find below the results of our investigation: we have now concluded our investigation into this complaint.The batch record was reviewed and it could be confirmed that the products had progressed through a satisfactory release process which involved testing the product against the requirements of the finished product specification.There was also no issue identified during the manufacturing process that could have caused or contributed to the complaint problem.A review of the complaint history for this defect shows a very low level of complaints for this issue based on volumes manufactured.No relevant supporting clinical information has been provided to assist with a clinical investigation, and the patient's current condition is unknown.Therefore based on insufficient information, a thorough clinical assessment cannot be performed at this time.The investigation result does not find any fault in the manufacturing process so no action is required is required as this is not a non-manufacturing related complaint.Once the sample received, an assessment will take place to make further investigation.Smith and nephew acknowledge customer concern and are continually investigating ways to develop and improve our products.We will continue to monitor for any adverse trends relating to this product range.
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