If additional information should become available, a supplemental medwatch will be submitted accordingly.Udi: (b)(4).Investigation summary: the device was received and repaired at the service center.The complaint was confirmed.The following information was derived from the service report: per service manual operational and diagnostic analysis confirmed reported issue (was not able to get the fill chamber to stop filling).Replaced worn fingers on pressure arm housing with tip replacement kit as identified in the investigation to address the reported issue.The repair and testing of the unit was completed per the service manual, bringing the unit back to full functionality.The unit passed all functional tests and is fully operational.Per sb, performed software upgrade to 3.11.(see form in attachments).When the fingers of the pressure arms are worn the pump pressure will not stop filling therefore is a root cause for the reported failure.A device history record (dhr) review has been conducted to determine if there were any internal processing issues which would have contributed to the nature of the product complaint.Our results indicate that this batch of product was processed without incident; therefore, there is no evidence of manufacturing anomalies on the paperwork reviewed.At this point, no corrective action is required and no further action is warranted.However, depuy synthes mitek will continue to track any related complaints within this device family as a means of monitoring the extent with which this complaint is observed in the field.
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It was reported by the sales rep that pre-surgery while setting up for an anterior cruciate ligament surgical procedure, the customer was not able to get the fill chamber to stop filling.There was no delay in the surgical procedure.It was not reported if a spare device was available for use.There was patient involvement reported.There were no injuries, medical intervention or prolonged hospitalization.All available information has been disclosed.If additional information should become available, a supplemental medwatch report will be submitted accordingly.
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