The system was examined and the reported event was replicated.The host module was replaced to resolve the issue.The system was tested and found to meet product specifications.A review of the customer¿s complaint history for the last 24 months did not show any previous complaints of this kind against the system.The system was manufactured on june 11, 2010.Based on qa assessment, this product met specifications at the time of release.The root cause of the reported event can be attributed to non-conforming host module.However, how or when it became non-conforming remains inconclusive.The manufacturer internal reference number is: (b)(4).
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