Investigation summary: no samples nor pictures have been received for investigation.Dhr of lot 1805701 has been reviewed finding an annotation related to the alleged defect.During assembly process of this lot, a failure was detected in assembly station that caused the plungers were not correctly fed during assembly to stopper.This failure could have caused the stopper was not correctly assembled to plunger rod and stopper resulted detached during use.Once the failure was detected, defective samples detected were rejected and mechanical team repaired the failure.According to inspection plan procedure jg-500, 200 units are inspected every 2 pallets by quality control team.In addition, final products in this manufacturing line, for this reference and lot size are sampled by operator and they are subjected to visual and functional inspections during the different manufacturing sub-processes according to procedures (jg-301, jg-302, jg-303 and jg-304): visual inspection molding: 2 injections per shift printing: 24 samples per two hours, after any intervention in the equipment and once at the beginning of the shift assembly: 24 samples per two hours, after any intervention in the equipment and once at the beginning of the shift primary packaging: 1 advance-step (without product) per two hours, after any intervention in the equipment, and once at the beginning of the shift.Secondary packaging: 1 shelf-package per pallet functional inspection printing: once in the first pallet and once in last pallet of the lot.Assembly: once in the first pallet and once in last pallet of the lot primary packaging: once in the first pallet and once in last pallet of the lot the manufacturing facility was alerted of the incident.
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