Investigation summary: received one 18ga iag bc unit from lot number 5345505, all components within were present and intact.A complaint history check was performed and this is the 1st related complaint reported with the defect/condition of package seal integrity poor / questionable with lot #5345505 regarding item #382544.Dhr review shows the lot number was built on afa line 9 from 2jan16 through 5jan16 for the quantity of 303,410ea.Packaged on pkg line 11 from 3jan16 through 6jan16 and then on 17mar16.2 non-related qns (200620011 for mixed covers and 200620299 for hole in pockets).Disposition, root cause and corrective actions were applied per quality control plan.All other challenge samples, set-up and in process testing were performed and passed per specifications.Investigation conclusion: the unit received was partially open at one end.The product characteristics require a minimum of 1/8¿ seal width with adhesive transfer from the top web paper to the bottom web film.This characteristic was met.The key variables that affect the packaging seal are seal transfer/width and top web adhesive presence.Both of these variables were included in the investigation.Root cause description: bd supplier oliver-tolas (ot) 29lp uses a standard reinforced paper that is common to many other suppliers, but the adhesive type and application is specific to oliver-tolas.There is sufficient evidence to demonstrate the ot material or adhesive application is the root cause.Due to continuous issues with ot, bd is moving to an alternate supplier for the top web material.Rationale: the peura (end user risk analysis) was analyzed to determine the risk to customer.The analysis showed that due to low occurrence, current risk is acceptable.Capa 48637 was opened to investigate the package seal integrity complaints and implement corrective actions.
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