On (b)(6) 2018, the reporter contacted animas and alleged the patient experienced a blood glucose of 63mg/dl, with unsteadiness when standing and walking, and severe dizziness, associated with an alleged inaccurate delivery issue.Reportedly, the patient remained on the pump, and self-treated with food and/or drink.During troubleshooting with customer technical support, it was revealed the basal delivery totals in total daily dose matched the active basal program total.The basal history matched the active basal program settings.The bolus totals did not match.This complaint is being reported based on the allegation that the patient experienced hypoglycemia associated with an inaccurate delivery issue.
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Device evaluation: the device has been returned and evaluated by product analysis on 17-dec-2018 with the following findings: during investigation, the complaint regarding iob not calculating correctly was not duplicated.Investigation delivered two 10 unit boluses , iob totaled 20 units.The ez bg results calculated and iob of -20.4.The pump passed all required testing.Testing was unable to duplicate or verify complaints.The complaint regarding bolus deliveries are not adding up with tdd was not duplicated or verified.Bolus totals from (b)(6)/2018 to end of use were reviewed and added up accurately with total daily dose.Animas has conducted a review of the device history record for this pump and confirmed that it was operating within required specifications at the time of release.
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