Date of event: unknown.Investigation summary: no samples (including photos) were returned therefore the complaint could not be confirmed and the root cause is undetermined.Complaints received for this device and reported condition will continue to be tracked and trended.If samples are received in the future, the complaint will be reopened for further investigation.A review of the device history record was completed for batch# 8071816.All inspections and challenges were performed per the applicable operations qc specifications.There was one (1) notification [(b)(4)] noted that did not pertain to the complaint.Investigation conclusion: unconfirmed: bd was not able to duplicate or confirm the customer¿s indicated failure as no samples or photos were returned.Root cause description: root cause cannot be determined at this time as the issue is unconfirmed as no samples or photos were returned.Rationale: based on the investigation, no additional investigation and no capa is required at this time.
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Investigation summary: customer returned (5) loose 1/2cc, 8mm syringes.Customer states that the needle bends during injection and does not penetrate skin, medication leaks on to the injection site, and he cannot draw the medication.All returned syringes were examined and all exhibited a bent cannula.All samples were tested and all plunger rods were able to be exercised in the barrel properly, indicating that all syringes could draw and expel properly.Also, no points of possible leakage were observed on any of the samples.A review of the device history record was completed for batch# 8071816.All inspections and challenges were performed per the applicable operations qc specifications.There was one (1) notification [(b)(4),] noted that did not pertain to the complaint.Based on the samples / photo(s) received the investigation concluded: confirmed: bd was able to duplicate or confirm the customer¿s indicated failure (bent cannula).Unconfirmed: bd was not able to duplicate or confirm the customer¿s indicated failure (leakage, unable to draw).
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