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This scope was not received for evaluation at stryker endoscopy.This scope was received at (b)(4) for evaluation.Based on the (b)(4) service record, the reported failure [doctor hit tip with bur] was confirmed.According to (b)(4): scope has been evaluated as a level 3 repair due to the deep distal damage, as well as the dent in the needle.Probably root cause: customer use and/or handling.The product was returned for investigation and the reported failure mode was confirmed.The failure mode will be monitored for future reoccurrence.
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