The finished good lot specific to this event is not known; therefore, lot history and device history record review was not possible.The customer did not retain a cassette sample for this complaint report; visual inspection or functional testing could not be conducted in order to ascertain the failure mode of the consumable device.We could not determine with the available information the source of the potential malfunction; whether it originated from the tip, the cassette, or the handpiece (probe).The root cause of the customer's complaint could not be established as a sample has not been received.Without analysis of the sample, it is not possible to isolate the root cause.As the root cause is unknown, the relationship, if any, of the device to the reported incident cannot be determined.After review of this complaint, it has been determined that no action will be taken at this time as a sample was not returned and no root cause could be established.Quality assurance has reviewed this complaint and will continue to monitor data for evidence of adverse trending and take further action, as appropriate.Consumables manufacturing management has been made aware of this complaint through the consumer affairs review meeting.The manufacturer internal reference number is: (b)(4).
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