If additional information should become available, a supplemental medwatch will be submitted accordingly.(b)(4).Investigation summary: the device was received and repaired at the service center.The complaint was confirmed.The following information was derived from the service report: checked and found isolation board defective.Replaced the same & tested ok.When the isolation board is defective the device will not function as intended and error code 129 will be triggered, therefore is a root cause for the reported failure.At this point, no corrective action is required and no further action is warranted.However, depuy synthes mitek will continue to track any related complaints within this device family as a means of monitoring the extent with which this complaint is observed in the field.
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It was reported by the affiliate in (b)(6) that during an unspecified surgical procedure, it was observed that an error 129 showed up on the console.As a result, there was a delay of two hours in the surgical procedure.It was reported that during the two hour surgical delay, the affiliate indicated that the surgeon had to switch to an open surgery to complete the procedure.It was reported that there were no alternatives readily available.There was patient involvement reported.It was reported that there were no patient impact.However, it was not reported if there were any medical intervention or prolonged hospitalization.The status of the patient post-surgery was unknown.The exact date of the event was unknown but was noted to have occurred in 2018.All available information has been disclosed.If additional information should become available, a supplemental medwatch report will be submitted accordingly.
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