Additional information provided.The lot complaint history was reviewed; this is the first complaint for the finish goods lot and first for this issue for this lot.The device history record shows the product was released per specifications.One 0.9 millimeter nano 30 degree ultra infusion sleeve was returned, and visually inspected.Under microscopic examination the irrigation side ports were observed to be punched twice.The irrigation holes on the infusion sleeve were properly aligned 180 degrees of each other and no damage on the irrigation center port was observed.The infusion sleeve was fitted onto an ozil handpiece (hp) and could properly fit onto the hp.No twisting or anomalies were observed.The investigation found the root cause category fell under a supplier manufacturing non-conformance.During infusion sleeve production, the supplier manufacturer double punched the irrigation holes resulting in a larger than expected irrigation hole.This observed issue would not prevent irrigation flow to the eye.Action will not be taken based on this occurrence.After investigation of this complaint and analysis of complaints of this nature confirm no unfavorable trend for this event.The supplier has been made aware of the issue and the sample will be sent to the supplier for additional analysis.Quality assurance has reviewed this complaint and will continue to monitor data for evidence of adverse trending and take further action, as appropriate.Consumables manufacturing management has been made aware of this complaint through the consumer affairs review meeting.The manufacturer internal reference number is: (b)(4).
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