| Model Number |
MMT-723LNAL |
| Medical Device Problem Code |
Mechanical Problem (1384)
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| Health Effect - Clinical Code |
Hyperglycemia (1905)
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| Date of Event |
11/16/2018
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Type of Reportable Event
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Serious Injury
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Additional Manufacturer Narrative
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Currently it is unknown whether or not the device may have caused or contributed to the event as no product has been returned.The device will be returned for analysis and further information will follow once the analysis has been completed.No conclusion can be drawn at this time.
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Event or Problem Description
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The customer reported via phone call that they had experienced high blood glucose and insulin pump received motor error.The customer¿s blood glucose level was 500 mg/dl.The customer reported that they received a motor error alarm and no delivery alarm.Customer was able to successfully clear the alarm.Customer was unable to complete pump rewind.The customer declined troubleshooting for high blood glucose.The customer reported that the drive support cap was normal.The customer was advised the pump will need to be replaced.The customer was advised to discontinue use of the pump and was advised to refer to back up plan, per health care professional instructions.The insulin pump will be returned for analysis.
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Additional Manufacturer Narrative
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Insulin pump received with blank display due to corroded battery tube spring contact and corroded battery tube.Unable to perform all functional testing including the operating currents, unexpected restart error test, rewind, basic occlusion, occlusion, prime and excessive no delivery test or verify motor error alarm due to blank display.Motor passed motor test.
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Search Alerts/Recalls
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