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Suspect medical device was changed from: clinical chemistry magnesium, list number 07d70-21, lot 33784un18, manufacturing site: (b)(4), to architect c4000 analyzer, list number 02p24-01, serial # (b)(4) with the same manufacturing site.The concomitant changed from architect c4000 analyzer; list # 02p24-01; serial # (b)(4), to clinical chemistry magnesium; list # 07d70-21; lot # 33784un18.The mdr number for this event remains the same [mdr # 1628664-2018-02031].The customer observed that the cuvette drying tip was dirty and ordered a replacement.Subsequent follow-up with the customer confirmed that no further discrepant results have been observed since the cuvette drying tip was replaced.A review of the architect, serial number (b)(4) instrument logs, confirm the pressure monitoring (pm) board was functional at the time of the event.A review of the sn (b)(4)service history found no additional contributing factors and no additional reports of discrepant or inconsistent results have been received.A review of complaints for the cuvette drying tip did not identify any trend or systemic issue.A review of tracking and trending for clinical chemistry systems (c4000, c8000, and c16000) revealed no issues or trends related to the current complaint.The architect system operations manual provides adequate information regarding handling samples, maintenance, component replacement, operational precautions and limitations of result interpretation, error codes, and troubleshooting the reported issue.Based on the investigation no product deficiency was identified for architect c4000, serial number (b)(4).
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