An internal investigation was performed for a connection anomaly between the bact/alert® virtuo® instrument (reference 411660) and the myla® server.A review of the instrument/software logs showed the problem was due to a network configuration change specific to one virtuo at the customer site.This change had broken the time server connection of virtuo, so the virtuo computer did not have the time synchronized with other systems and myla.After a period of time (week/month), this virtuo time drifted to more than 40 seconds (limit acceptable in myla), so myla raised the connection status to red, which stops generating and sending ntd message to the customer's lis.Myla worked as expected as the supervision screen warns the user by displaying a red virtuo connection status.On 31oct2018 11:44:37, the ntp (time server) was correctly reconfigured on the virtuo by the local field application specialist.The time synchronization between myla and virtuo is a key point highlighted in both the myla and virtuo service manuals: "4.9.2.3 configure time server between virtuo and myla" in "myla service manual" [4501-2129-n1] (version applicable to myla 4.5) "4.2.1.3 synchronizing myla and virtuo clocks" [514738-5en1_-_2017-07] (version applicable to virtuo r2) the troubleshooting is identified in the service manual in "8.2 errors and troubleshooting" in the "virtuo" section.
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