|
Oem manufacturer: the manufacturing location for this product is (b)(4).This site is an oem manufacturing site.Therefore, bd corporate headquarters in (b)(4) has been listed in sections and the (b)(4) fda registration number has been used for the manufacture report number.Date of event: unknown.The date received by manufacturer has been used for this field.A device evaluation is anticipated, but has not yet begun.Upon completion of the investigation, a supplemental report will be filed.
|
|
Investigation summary: no samples or pictures were received.Three attempts to get more information or pictures were made, however in none of the cases additional information were provided.According to the dhr review process; the result showed there were no issues reported like missing lid during the manufacturing process of the lot number reported under this customer complaint.A review of the ncmr¿s was performed; the result showed there were no issues reported like missing lid for the same part number throughout the last twelve months.Investigation conclusion: according with this investigation there is no enough information provided from customer since a corrective action had already been implemented within the process to ensure the correct quantity of pieces per box, the corrective action was documented under capa record # (b)(4), the weight history records of the lot reported under this complaint was reviewed and no issues were found in accordance to weight limits which indicates that boxes were shipped complete.Also, it was noted that the complaint record says that one lid was missing; however, in accordance to packaging method for this product the pieces are packaged in sets of eight pieces which are secured with a plastic strap.For this reason, the evidence of the original packaging is needed in or der to rule-out that this issue was generated by partial sells or a repackaging process within a distributor facility.Root cause description: based on information provided it was not possible determine the root cause.Rationale: due to the current controls were verified and confirmed as capable to detect the lack of component, the evidence shown that all the manufactured boxes where shipped with the correct quantity of components.If additional information that helps to find the root cause can be provided, then a new complaint record will be open to initiate a new investigation path.All the complaint information was captured also for tracking and trending purposes.
|